Step 1: Log in to Your Account

1. Open the helpdesk.dompetdhuafa.org website.
2. In the top right corner, click the Login button.
3. Enter your username and password, then click Login.

Step 2: Open the "Create New Ticket" Menu

1. On the main page, locate the menu labeled Create New Ticket.
2. Select the desired option from the Help Topic menu, then click Create Ticket.

Step 3: Fill in Ticket Details

1. Issue Summary: Enter a brief title that describes your issue.
2. Description: Provide a detailed explanation of your problem in the description box. Include important information such as when the issue started, the steps you have already taken, or any error messages that have appeared.

Step 4: Attach Files (Optional)

If necessary, you can attach supporting files such as screenshots or documents relevant to your issue:

1. Click Add Attachment.
2. Select the file from your computer, then wait for the upload to complete.

Step 5: Submit the Ticket

1. After filling in all the information, review your ticket details to ensure nothing is missing.
2. Click the Create Ticket button to submit your ticket.

Step 6: Check Ticket Status

1. Once your ticket is successfully submitted, you will receive a confirmation (either in your account or via email).
2. To monitor the status of your ticket, navigate to the My Tickets menu on the dashboard.
3. Here, you can view the status of your ticket, whether it is Awaiting Response, In Progress, or Resolved.